The world of coffee and coffee shops has evolved at pace in recent years. There are more coffee drinkers, in more countries, around the world than ever before the customer base is becoming more knowledgable and operators have raised their game.
Against this background of rapid change and elevated standards, how can coffee shops continue to raise the customer experience and exceed expectations?
In this special whitepaper from FCSI, in collaboration with Modbar, leading FCSI Professional member consultants join the people behind some truly innovative coffee shop operations in assessing the market.
Offering truly global perspectives, from Tokyo to Tampa, the experts explore the prevailing trends in the coffee shop market today and the drivers behind them. They outline the elements of a unique coffee shop experience while offering a sweeping view of the world of coffee shops and how it is changing.
Download the whitepaper here:
When it comes to creating a unique experience, great coffee is rarely enough. As, Niki Weegens, creative director of Onyx Coffee Lab in Northern Arkansas, US, explains, “the coffee being fantastic is fundamental, but we found that having excellent coffee is not necessarily enough. People who want excellent coffee have options.”
According to Ken Schwartz FCSI, president of SSA Foodservice Design and Consulting, the most important driver of the elevated standards in the coffee experience is the customers. “Consumers dictate by choice, and I think a knowledgeable customer is a great customer – they know what they want,” he says.
Further details:
For more information about FCSI, please visit: fcsi.org.
If you are interested in supporting a new FCSI whitepaper, please contact: sales@foodserviceconsultant.org.
About Modbar:
Modbar revolutionizes coffee equipment with customizable, modular systems that blend premium technology and minimalist design for any space.
For more details, visit Modbar.
